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Pre-sales Questions
Is my
credit card information totally safe with you?
As we use a third party credit card processor, we
don't have your credit card information with us. And
therefore we don't store your credit card information on our
system. We trust your credit card information is totally
secure.
If I buy a hosting plan today
can I upgrade later on when my site grows? Will i get
charged for upgrading?
Yes, you can upgrade at any point. Just send an email to
sales@PRN.net and let them know which plan you want to
upgrade to, they will prorate what you have used so far of
your current plan cost. No there is no charge for upgrading
in hosting plans!
Can I register my domain name
with you?
Yes, I am glad you asked, go to
www.PRN.net and you can do it there for only
$19.95 a year!!
Do you offer unlimited
bandwidth?
No, it is not possible to offer unlimited bandwidth at all.
That would be lying to our customers. Like everybody else,
we are required to pay for the amount of bandwidth we
consume to our upstream providers. We then in turn pass this
fee to our customers in order to provide enough resources to
our customers. This also applies to other hosts as well, not
just us.
Can I try your system before
deciding?
Sure, we can give you a 15 day money back promise, if we
fail we provide what is outlined in our website, we will
refund you all your money.
Can I host adult related
sites?
Yes, we allow adult content as long as it abides by local
laws, no child pornography of any
kind is tolerated! You will be terminated without a refund
and will get reported to the proper agencies! We do not
tolerate it at all.
Do you allow MP3 files?
Do you allow streaming of videos?
Yes, we have no problem as long as those MP3’s and video
files are legitimate. Please make sure you select the proper
plan which allows it. We suggest a higher bandwidth and
space plan because most likely, since its mp3s and videos
they tend to be bigger files and once they are streamed they
consume a lot of bandwidth.
How soon will my account be
activated?
Most Accounts are activated within 24 hours! In the case we
need to confirm billing, we will contact you.
Do you offer money back
guarantee?
Yes, we offer a 15 day money back guarantee. This is only
valid when the customer is abiding to our terms during the
stay with us. We also ask the user to provide the reason of
cancellation.
I already have a domain, can I
use it with your hosting? what are the steps?
Yes,if you already have a domain you can use it with our
hosting plans. The first step is going to www.PRN.net
and selecting the hosting plan of your choice. Then follow
the steps to the order form. Select I already have a domain
I would like to use on the order form. Note this will not
transfer your domain from your current registrar where you
registered the domain, this will only transfer the hosting
if it is already hosted.(if you want to fully transfer the
domain to our registrar and extend the registration for one
year please go to
www.PRN.net) After you paid for the hosting
you will receive an email with all your login information to
the server. You MUST also login into your domain control
panel where ever you registered the domain and modify the
NAMESERVERS or DNS to ours, our nameservers will be in the
welcome email, you must make those changes in order for your
website to be live.
Billing Questions
Can I prepay for an additional
monthly data transfer/bandwidth?
No. If you need more monthly data transfer, you need to
upgrade your account. If you need extra bandwidth for only
one month, please contact sales when you are about to exceed
your limit.
What will happen when my site goes
over the data transfer limit?
The system has the capability to block sites that exceed
their data transfer limit. This will be done at the owner's
option of course, so you will have the choice to continue
using more data transfer and pay more at the end of the
month, or stop using more data transfer but no need to pay
more at the end of the month.
I don't have credit card. Can
I do a wire transfer, check or money order?
Yes, however if you pay by money order, the hosting plan
must be prepaid for the year. It is not feasible to accept
money orders for only a few dollars every month. If you want
to send us a check or money order
please send it to: ATTN make all checks payable to
Progressive Resource Network.
PRN.net
2108 E. El Parque Dr. Tempe, AZ 85282
Please make sure you print or
write on a piece of paper the following info Your full name,
your email, what domain you would like to use, whether you
want us to register it (if you want us to register it please
add an extra $34.95 for the two year domain registration) or
you have an existing domain, and what plan you are paying
for.
Account Questions
Can I have more than one
domain pointed to my account?
Yes, for an additional one time setup fee of $15.00.
Basically the added domain will clone the content of your
original domain.. For example If you have
www.x.com and you also have
www.y.com. Your original
website is x.com, but you would like y.com to have the same
content. This is what you need! If you would like
www.y.com To point to
subdomain.x.com, we can do that too! Inquire at the sales
department for further information.
Do you support
subdomains?
Yes, we support subdomains. The
amount of subdomains wil depend on the plan you purchase.
What is a subdomain?
A subdomain is any term you want
before your domain. For example you have a domain
www.x.com and say you want
to create another webpage. You can create a
subdomain another.x.com and it
can be like a whole separate webpage. In essence it is a
domain as well. So it is a very
nice feature to have.
Technical Questions
What DNS should my
domain name point to?
Please see your activation email, they are listed towards
the bottom of the activation email titled "DNS Instructions"
I have been notified
that my account has been set up but my site is still not
active
If you have received a notification email and its been over
48 hours, it means that you either did not point your domain
name to the right DNS servers or your ISP's DNS server has
not yet been updated. It generally takes 24 hours for domain
names to become active. This is just how the internet works;
there is no way we can speed up the process.
What version of perl
are you running?
Our servers run Perl 5.6.1
What version of PHP
are you running?
Our servers use PHP 4.2.3 click here to see
php.info
What servers do you
run?
We run off of:
Intel Pentium 3.06 GHz Red Hat Linux 7.2 servers with 1024
MB of Ram
Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps
How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web
page, make sure the web page has the extension .SHTML and
not .HTML
Do you support
international domains?
Yes, but in most cases you need to handle the domain
registration process by yourself. We cannot provide support
for domain registration for all the available country code.
However, feel free to ask us if you have any questions.
Which brand of control panel
do you use? Can I see a demo?
We use www.cpanel.net,
it has tremendous features. (That panel-dunno what it is,
but describe it here), is worth and additional five dollars
a month, but we include it in most of our plans for free.
How Do I access my website control panel?
CPanel may be accessed at http://www.yoursite.com/cpanel
What kind of hardware and
software do you use?
We have to maintain a dynamic and competitive hardware base
and strive to stay on the cutting edge of current
technologies. We currently use systems featuring
Hyper-Threading Technologies.On the software side, we use
the industry standard RedHat Linux.
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